Western Digital cloud services down for 4 days

Re:Western Digital cloud services down for 4 days by NKosmatos on Friday April 07, 2023 @02:30AM (#35478750)

Another typical corporate status page that has no real information and it’s of no value. Why do companies still have these silly pages that don’t actually provide any helpful information to their users/customers? They also don’t offer info or real support over at their forum as well, same corporate silence https://community.wd.com/

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Re:Western Digital cloud services down for 4 days by usr1106 on Friday April 07, 2023 @02:41AM (#35478820)

Providing no information and no value is a very positive way to express it. They are just lying. They do know that they had inappropriate security, an attacker was able to steal data and they have taken the system down before other attackers can exploit the hole.

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Re:Western Digital cloud services down for 4 days by owyn on Friday April 07, 2023 @02:37AM (#35478793)

Because it's a checklist/todo item for most companies.

"Oh, Fred, that status page thing, is it done?"

"Yep, I got this perl script, it even updates the timestamp automatically! update_status.pl <intensity> <reason>".

"Good enough, ship it."

(sometime in the future - the site goes down)

Oh, where's that perl script? Fred went on vacation...

[ Parent | on HN ]

Re:Western Digital cloud services down for 4 days by expertentipp on Friday April 07, 2023 @02:48AM (#35478864)

Fred was impatiently mumbling about one service, need to refactor it or something. What a maniac. We are busy with kubernaytez and ay-eye. Would a chat work instead of status page perhaps?

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Re:Western Digital cloud services down for 4 days by lionkor on Friday April 07, 2023 @04:58AM (#35479667)

> Would a chat work instead of status page perhaps?

That is truly an expertentipp.

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Re:Western Digital cloud services down for 4 days by skeeter2020 on Friday April 07, 2023 @10:09AM (#35481738)

Fred has been laid off. Monica and Charles over in Marketing handle status updates now with generic tweets about how we care deeply about our customers and lots of cool emojis

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Re:Western Digital cloud services down for 4 days by alexjplant on Friday April 07, 2023 @05:24PM (#35487148)

Am I the only person on the Earth that enjoys using Kubernetes?

Running it yourself or having to deal with buying it from IBM is no fun at all but GKE works great and beats the ever-living hell out of managing server state. JMO.

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Re:Western Digital cloud services down for 4 days by expertentipp on Saturday April 08, 2023 @03:57AM (#35491476)

Alex but what we need is a status page. Status. Page.

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Re:Western Digital cloud services down for 4 days by cynicalsecurity on Friday April 07, 2023 @03:43AM (#35479192)

It's not like this. Corporations are actually lying and just putting up static pages to fool their customers. Fred simply does what he was assigned to.

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Re:Western Digital cloud services down for 4 days by djbusby on Friday April 07, 2023 @10:05AM (#35481691)

There is no Fred

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Re:Western Digital cloud services down for 4 days by raizer88 on Friday April 07, 2023 @02:58AM (#35478916)

Because the status page can be used against the company in case of litigation. So basically you have 2 way of doing it, an easy one where it's just an on/off, and an hard one where the legal team write it (after 2 weeks of internal discussion).

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Re:Western Digital cloud services down for 4 days by HPsquared on Friday April 07, 2023 @07:32AM (#35480520)

It's essentially a smoke signal.

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Re:Western Digital cloud services down for 4 days by riogordo2go on Friday April 07, 2023 @09:23AM (#35481319)

"Some of our customers are experiencing elevated error rates" while in reality the entire service is down.

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Re:Western Digital cloud services down for 4 days by prmoustache on Friday April 07, 2023 @04:06AM (#35479365)

Services down for such a long time. It can only mean 2 things: huge security breach or data loss.

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Re:Western Digital cloud services down for 4 days by voytec on Friday April 07, 2023 @09:50AM (#35481540)

Recently, also effects of extensive layoffs.

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Re:Western Digital cloud services down for 4 days by mihaaly on Friday April 07, 2023 @04:24AM (#35479479)

Probably they are clueless themselves!

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Re:Western Digital cloud services down for 4 days by dolmen on Friday April 07, 2023 @10:09AM (#35481729)

WDC is a public company. Silence is the rule.

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Re:Western Digital cloud services down for 4 days by hunter2_ on Friday April 07, 2023 @10:30AM (#35481935)

So is Cloudflare, and they're great about stuff like this.

[ Parent | on HN ]