I learned this lesson way back in the 1980s when a McDonald's here tried to partner with a delivery startup to deliver food. They went all in, renovating the store with a call center and a half-dozen phones and order taking stations. It was a novelty for a few months but everyone quickly figured out that burgers and fries don't travel well.
Learn to cook some simple meals at home. Or go out to eat. Delivery is the worst way to get your food.
This was "pickup" ordering in case it wasn't clear. Not that your point doesn't still stand.
Agree that delivery is not ideal and many times food is cold, more expensive, and items were forgotten.
I see this every time I go to Chick-fil-a.
There are always people waiting in line for their pick-up orders. By the time I arrive, wait in line, place my order, pay, get my food and go, many of the same people are still standing in the pick-up line waiting for their food.
We've tried delivery three times. Every time resulted in a refund because they sent the wrong order.
Chipotle is so terrible I've stopped ordering from them. If I tried that, there'd be a decent chance that when I'd get to the store, I'd fine it would be "online orders only." I've also put in online orders (which were accepted) only discover the store was actually closed.
$20 lunch is now a thing, even at food stands/trucks, sandwich shops, or counter restaurants like Chipotle. :(
Best Chipotle deal is probably a single taco, which usually gets more than a single taco's worth of fillings and toppings.
This doesn't always happen and it depends on a ton of things (store, time/shift, crew working at the time) but it got to the point where I couldn't reliably get the food on time so I just stopped going. That and an extra steak bowl with guac is $18 without chips or a drink. Kind of tough to justify eating that 7 days a week. It's just not super efficient.
Then I realized the $47b market cap company doesn't care if they lose my business because my nitpick problems most likely aren't happening at a large enough scale to affect them (otherwise they'd do something about it, right?)