Negative reviews tend to be a bit more articulate and specific about what they didn't like, and why they didn't like it. Pain points tend to stand out a lot more than positive things, especially if you go into an experience with the expectation that you'll enjoy it.
That said, there's also plenty of occasions where I've found nothing useful in the negative reviews, but found some positive reviews compelling enough to try a book.
Movies, TV shows and music I tend to ignore specific reviews altogether, and just go by the description and overall positive/negative average from ratings. There are so many more dimensions that short form reviews generally aren't useful at all.
Wouldn’t that be an entirely solvable problem? Or am I expecting too much from machine learning?
But this is exactly what you look for. How many of the bad reviews are people who seem like they whine a lot, how many are just unlucky, how many have seemingly reasonable complaints, etc.
How dumb are the bad reviews? If most are just stupid, it’s probably a good product, if you can find at least one review that really seems like it was by a real person with a real issue, it’s an indicator that some of the reviews are at least real.
But maybe that’s just a "me" issue ;)
In some cases, I've instead decided that a completely different kind of product can fill the same need in a better way.
That’s what often ends up happening, but then I also don’t want to be wasteful and buy something new before the old thing breaks.
Another is when they had a problem with something external to the item itself such as shipping.
Something like a cross between an issue tracker and a lightweight court of law.
If Amazon were whacked around the head with an antitrust stick like Microsoft was in 2001, this is the kind of innovation that might actually flourish from newer startups.
It's not that I'm necessarily going to agree with the negative reviews. But I definitely find them much more useful.
It's a sad state of affairs when we're told that there's only one correct opinion about a particular piece of media and dissenting views are "wrong." We lose the deep insight that comes from looking at who likes and dislikes a piece and why. And it's hard to truly like something when liking it is presented as the only correct choice from the start.