'Expect', one word with two very different meanings.
1. To predict or believe that something will happen
3. To consider reasonably due. Synonyms: hope, want, wish
They 'expect' a tip in the sense that they want one, but they don't 'expect' tips in the anticipatory sense, because tipping glorified cashiers just isn't part of the American tipping culture. Baristas and the like put tip jars on the counter but I'd guess that only 1 in 10 people ever put anything in those jars. I never do.I still think about this interaction to this day. I don't think the system "washes out" anyone - because(based on my single and anecdotal experience) people will tip no matter what, because otherwise they might look bad.
I don't hesitate to refuse a tip if the server is truly rude, but I'll also not return to that restaurant for a long time. This has only happened a handful of times in my life. If the service is neutral then I'll leave a neutral tip, usually 15% unless the total is low and rounds up to a nice whole number.
Federally that wage is $2.13 per hour.
I don't blame someone for wanting and accepting more... It just feels weird to tip when the service is baseline, vs say a waitress where they take your order, bring drinks, refills, corrections, additions, etc. and generally with a pleasant personality.
Consider that single 20% tip on a $40 order once an hour is enough to clear the federal minimum wage. It doesn't take much, if you can't make that much in tips then either the restaurant is dead or you're consistently fucking up orders.
An appeal to the decisions of society? I'm not sure that's the argument you're looking for; American society has decided that it works differently for waitresses.
Idk where your at but where I'm living in America, these kinds of places still very much encourage a tip and will still give you some dirty glances if you skip the tipping page at checkout. On principle, I won't tip these places, but there's very much still a social expectation.
Generally such restaurants serve significantly different kinds of food, and are typically lower quality. You can't expect these kinds of restaurants (typically fast food, food trucks, buffet food, etc.) to out-compete restaurants that they are hardly even competing with in the first place (e.g. fancier sit-down restaurants).
The expectation of tipping for more and more things and the ratcheting up of default amounts in digital payment systems are somewhat annoying. But knowing that you'll be paying 20-25% more or so in a lot of situations between tipping and sales tax isn't really that much more of a mental burden. Honestly, I'm more bothered when restaurants also tack on various fees for "living wage" or health insurance or whatever.
What makes you say this? As another comment points out, minimum wage is lower for restaurant workers in most (all?) states. How would a restaurant without tips outcompete in this system?
Such restaurants can out-compete restaurants with waitresses by simply offering the sort of self-service that most people prefer, if in fact most people prefer that. It's not as though these restaurants are forced to pay their waitresses more; they don't have waitresses at all. That's one less expense they have to worry about.
These places still ask for a tip, and I was recently told by a friend that it was just as socially expected as a sit down restaurant.
They want to push the perception that society thinks you should tip for counter service, but it's not real (at least not yet). I don't tip for carry out or for retail transactions. Tips are reserved for people who perform a service (waiting on my table, cutting my hair, etc) and not for every employee I interact with who handles food.
There was an exception made at the height of the pandemic for restaurants that had few if any indoor diners. We tipped them for carry out because it's money they would have been getting if it were safe to eat inside like we wanted to. Now that most people are back to their old habits (safe or not) I think it's fine to stop tipping for carry out orders.
Because the entire tipping culture is based upon shame if a non-insignificant amount of people feel that they are expected to tip whenever asked for a tip, it ends up being the the same as if there was an actual social obligation to tip. Then there can become one.
*There actually is a social obligation to tip counter staff - only if you're ordering an alcoholic drink though.
You're right about bartenders being the exception. That I tend to view more as a outright bribe for better drinks and faster service which is honestly not ideal either.
I do think businesses are taking advantage of our guilt and conditioning to try to normalize tips where they never existed before. Hopefully your friend can be brought around to see that. The fewer people who accept it, the slower it will spread. I really hope "tip creep" pisses people off enough that we start to question the entire culture of tipping.
False! In my locale waitstaff make the same (high) minimum wage as everyone else.
I assume you haven't eaten at any of those kind of restaurants since 2019.
Anecdotally, the culture gap between America and Europe when it comes to obligatory tipping is wider than the issue of tipping. Americans seem to generally value superficial pleasantness more than Europeans do. If a waitress in America is having a bad day, people still expect her to put on a pleasant face for the customers, while in Europe people seem to think it normal that a waitress having a bad day would treat other people in a natural fashion, clip and surly. For my part, I prefer the American culture and try my best to reciprocate. If I'm having a bad day, I try to remain superficially pleasant when interacting with waitresses, or anybody else. My bad day shouldn't become somebody else's bad day.
Tipping is not necessary for that sort of culture, but I do think it helps to reward it, and washes out those waitresses that can't manage it.