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A comment on SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers. Parent comment

Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by Waterluvian on Friday December 30, 2022 @08:56PM (#34192616)
Those who are punished by not tipping are unlikely to be the exclusive cause for poor service.
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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by osigurdson on Saturday December 31, 2022 @10:46AM (#34197420)
Sure, but they may make some noise which could lead to better service next time (i.e. a feedback loop). Otherwise, only the consumer is punished and it is less likely that things will improve.
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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by Waterluvian on Saturday December 31, 2022 @10:52AM (#34197491)
And then we’re right back to the crux of this article: pitting employees and customers against each other. So now our mechanism is to punish employees in hope that it forces improvement from the company?
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