SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by osigurdson on Friday December 30, 2022 @08:41PM (#34192488)

I really dislike tipping. I can’t remember the last time that service was so amazing that a tip was required. Of course, I’m not sure I would be happier if the bill was the same with the tip component removed. I suppose it does give the consumer some leverage if the service was horrible. I think I’ve just convinced myself that tips are ok.

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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by Waterluvian on Friday December 30, 2022 @08:56PM (#34192616)

Those who are punished by not tipping are unlikely to be the exclusive cause for poor service.

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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by osigurdson on Saturday December 31, 2022 @10:46AM (#34197420)

Sure, but they may make some noise which could lead to better service next time (i.e. a feedback loop). Otherwise, only the consumer is punished and it is less likely that things will improve.

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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by Waterluvian on Saturday December 31, 2022 @10:52AM (#34197491)

And then we’re right back to the crux of this article: pitting employees and customers against each other. So now our mechanism is to punish employees in hope that it forces improvement from the company?

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