it's definitely epic. I know this is anecdotal but a friend of mine and pilot for Southwest had to pay for his own hotel room after he captained a flight a couple of days ago. SW apparently thought he was in another state (and it wasn't a neighboring one) even though he just flew the flight that they scheduled him on. Not long (hours) after that he was told to drive to the nearest Southwest physical location and check in. Rumor is that all Southwest pilots were told that a physical presence was required to verify location.

Nothing necessarily changed. Efficiency can become fragility, and quality is rarely measured in a way that includes rare events—partly by definition, and partly because we tend to ignore externalities and unlikely scenarios when we make evaluations.