I enabled 2FA on my account and then lost my phone and couldn't find where I saved the backup codes. I tried to contact their support to see what my options were but that was completely useless. Bots and canned responses. No humans whatsoever. After many, many emails I finally got (what I think) was an actual human to reply and all they sent me was their support article on how to change my password. I tried to explain why that doesn't work but they had no idea what I was talking about and they just sent me the same support article again. Uber accounts are tied to your phone number, so I pretty much lost access to Uber completely unless I feel like changing my phone number. Maybe I'll try my old Grand Central/Google Voice number but I doubt that will work since they probably think it's a bot number.

I bet if I include words like "attack" or "sexual assault" in the email then I'll get past their first-line bot response filter. But I don't care about it that much. Fuck 'em.

In any case, I use Lyft exclusively now. Which is fine because I've found that pretty much every Uber driver is also a Lyft driver.