Yeah, I think that's the problem with these kinds of flame wars. Is freshdesk right that the criticism about them was out of line? Yes. Does responding by saying the criticism "reflects poorly on the intellectual ability of the person making the judgement" and "[criticizer should] exercise better judgement and ethics when making negative comments about a company" seem heavy-handed and just as ridiculous as the initial criticism? In my opinion, yes.

I've had people call me every name in the book over my projects: a copy-cat, a sad and pathetic developer taking advantage of people and those are just a couple off the top of my head. Did I respond by calling those people ignorant or stupid or unethical? No. I just let it be. I feel good about what I'm doing and I keep trying to make products I'm proud of. Haters gonna hate.

The full statement is:

> Passing judgement on Product innovation based on the founder’s nationality reflects poorly on the intellectual ability of the person making the judgement.

They are complaining that nationalist insults or racist insults make the speaker look like an idiot. Is this ridiculous, heavy-handed, and unfair?

Perhaps it is simply reflective of the fact that current culture looks down on racists.

Look, I hate racism. I grew up the midwest and saw the terrible things that racism can do to a culture.

But my argument is, what does Freshdesk gain from going back and forth with @cloudgroupsyd? Beyond that, @cloudgroupsyd apologized but still they chose to bring up this quote to rabble-rouse and make personal attacks against him. We all say stupid stuff, we all make mistakes. Especially in this world of 140 characters or less. What more do they want the dude to do? Become a crusader for Freshdesk? Apologize to them in person?

I'm a firm believer in forgiveness. Someone wrongs you and they apologize. What do you do? You move on. You don't write a blog post about.

He didn't apologized.

Really? It looked to me like he did: http://twitter.com/#!/cloudgroupsyd/status/14253941437406412...

You can argue if that apology was enough or if it was a full apology. But I feel like saying "he didn't apologize" is an oversimplification.

I don't know. There's no apology. Just a half assed explanation.

Taking my english skills, calling someone an indian cowboy, is saying indians (posers) trying to be cowboys (the real deal).

Literally, figuratively, metaphorically is definitely saying more than what it's not. And it's not positive.

Instead of discussing facts, @cloudgroupsys' small mindedness to discuss and expose their ignorance (and what likely shows in many other things) simply, cannot, be overlooked.

(Just to explain the "Indian Cowboy" thing:

"Cowboy" is a term a developer often uses to describe someone who develops something without thinking it through properly, often fails to test, and ignores the consequences.

It's often used like this: "He's a real cowboy - he wrote a SQL query that he tested on his own machine and then deleted data when he deployed it to production".

You are correct - it is an insulting term in this context.)

Cool, thanks for the additional example.

Cowboy coding should have been super obvious to me, lol.