But my argument is, what does Freshdesk gain from going back and forth with @cloudgroupsyd? Beyond that, @cloudgroupsyd apologized but still they chose to bring up this quote to rabble-rouse and make personal attacks against him. We all say stupid stuff, we all make mistakes. Especially in this world of 140 characters or less. What more do they want the dude to do? Become a crusader for Freshdesk? Apologize to them in person?
I'm a firm believer in forgiveness. Someone wrongs you and they apologize. What do you do? You move on. You don't write a blog post about.
You can argue if that apology was enough or if it was a full apology. But I feel like saying "he didn't apologize" is an oversimplification.
Taking my english skills, calling someone an indian cowboy, is saying indians (posers) trying to be cowboys (the real deal).
Literally, figuratively, metaphorically is definitely saying more than what it's not. And it's not positive.
Instead of discussing facts, @cloudgroupsys' small mindedness to discuss and expose their ignorance (and what likely shows in many other things) simply, cannot, be overlooked.
"Cowboy" is a term a developer often uses to describe someone who develops something without thinking it through properly, often fails to test, and ignores the consequences.
It's often used like this: "He's a real cowboy - he wrote a SQL query that he tested on his own machine and then deleted data when he deployed it to production".
You are correct - it is an insulting term in this context.)
> Passing judgement on Product innovation based on the founder’s nationality reflects poorly on the intellectual ability of the person making the judgement.
They are complaining that nationalist insults or racist insults make the speaker look like an idiot. Is this ridiculous, heavy-handed, and unfair?
Perhaps it is simply reflective of the fact that current culture looks down on racists.