I've never emailed them but I have called them on a few occasions. Somehow they pick up before it even rings once. And it's a real person, not a phone tree. Pretty remarkable.

Call center software does the job of picking up

But cost cutting determines how long it takes for the software to pick up. :/

They are really fast to get back to you and will tell you what stuff is which can be helpful in certain situations where the material or vendor might matter.

> they WILL get back to you

Okay but responding to customer enquiries isn't uncommon.

It's a lot less common than you think, especially by email. In my spare time, I work on motorcycles, and I often have to source specific parts or - in rare cases - reach out to a local machine shop. I've given up on email, a phone call is often the only way to get a response.

When you work in the tech industry, you get accustomed to everything being done by text, but the rest of the world isn't so convinced :)

Reading about the Google account lockout nightmares here, I would say getting a human on the other end on first try is remarkable.