Source: I had one of their PSUs, it randomly died due to a failing fan, and I had to wait 3-4 months for a replacement. They only sent me one after I complained to them on their customer satisfaction form which was also broken and directed me to some US agents, while I'm in EU. I finally got a new PSU with US cord, and some EU cord adapter thrown into the package. Kinda bizarre.

Many people on the web report issues with their PSUs and recommend against them.

PS: I had great experience with their RMA process. They replaced a 4.5 year old GPU and even gave me a better one. So I'm still pretty happy with them.