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A comment on The number input is the worst input. Parent comment

Re:The number input is the worst input by kirse on Thursday September 15, 2022 @06:37PM (#32859334)
My thumb rule is always dial the number where the company hopes you'll be handing over money, rarely fails to get me faster to a person who can help or transfer. Schedule appointment, Re-order Supplies, and Billing Questions are always much better than the Cancel service or Tech Support
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Re:The number input is the worst input by mcintyre1994 on Friday September 16, 2022 @04:19AM (#32863551)
Do they not just say they'll forward you to the right department and drop you into a hold queue though? I've done this a few times when the support department had a broken automation flow and it got me to the queue, but the people at the well manned department didn't actually do the support for me.
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Re:The number input is the worst input by Doxin on Monday September 19, 2022 @09:33AM (#32898077)
Generally phone systems like that are set up so forwarded calls jump the queue. This is to avoid people getting stuck in a queue for a long time twice.
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