Dell, HP or Lenovo would send a technician to your office (or home office). For simple repairs (e.g. battery), they can also send the replacement part and you can swap it yourself -- two of my colleagues chose this during Covid lockdown, and changed the batteries in their work laptops.
And "a matter of days" is a low bar. These companies offer next-business-day on-site support.
Here's an example for a Dell Chromebook, although I'm not familiar with buying individually from a reseller:
> Keep your 2-in-1 laptop protected with the 1-Year Mail-In to 3-Year Next Business Day Warranty Upgrade for Chromebooks from Dell. Providing 3 years of coverage, this manufacturer warranty upgrade features next business day onsite hardware support following remote diagnosis. Plus, get technical support via phone or online during business hours and self-service case management and parts dispatch. $63.50.
https://www.bhphotovideo.com/c/product/1692748-REG/dell_848_...
I don't think they support devices during holiday/business trips, but I could be wrong. (I don't handle the laptop/desktop support myself, only the servers, and they rarely move.)
https://i.dell.com/sites/csdocuments/Legal_Docs/en/us/prosup...
I highly doubt such service is provided in Malta or Cyprus, for example, considering Lenovo only has a single authorized service center per each island, IIRC.
In the past, I've had come Lenovo to remote parts of Switzerland and Germany, as well.
There is no such thing. These are some of the most densely populated countries in the middle of the most densely populated regions of the world.
I've bought Dells, Macs, Lenovos, System76s, whatever. I found (find?) it hard to believe that anyone offers on-site support for a reasonable price.
https://www.apple.com/legal/warranty/products/mac-english.ht...
1. $50
2. $100
3. $250
4. $400
1. https://www.dell.com/en-us/shop/serviceselection/xn9520cto03...
Once while traveling a kid stomped on the chromebook while it was on the ground. I was able to drive to the nearest walmart and buy a new one for $150*. Within 10 minutes of signing in it had restored everything and was ready to go.
* I normally spend a little more to get a chromebook with higher specs, and I recommend everyone do that. The point here was that I was in a pinch but was able to get out of it quickly and cheaply. I suggest absolute minimum of 4GB of RAM (8GB preferred).
You throw it away (or better, sell for $20 "for parts only" on craiglist/ebay), then buy a new one. They are 3-5 times cheaper than a regular laptop, and aren't all that much more prone to breakage. And all the important stuff is in the cloud anyway. "Backup" and "restore" aren't even distinct operations there.
Don't expect to run Adobe Premiere on one of those, but hey, you get what you pay for.
Plenty of other big PC manufacturers have decent repair programs. Often you can even do the repairs yourself (as Apple is finally allowing again).
I'm about to buy another spare keyboard for when it will wear out again. It's 62.99 Euro.
Repairable hardware is vital.
Chromebook: if in warranty fix, if out of warranty, buy two more Chromebooks for the price of one M1 Macbook Air screen.
LG Gram: LG has a pretty good repair network. My team (5) has been using LG Gram 17" laptops running Ubuntu for about a year, and one person managed to chip the paint (it's anodized black on a metal body), but that was about it. They've been surprisingly sturdy despite weighing a few ounces more than a 13" macbook air. Also, battery life is on par with the M1 air I carry for occasionally dealing with App Store issues.
That’s incredibly wasteful.
OTOH Apple's are notoriously unrepairable, or way too expensive to repair (case in point; this entire thread). They become trash when they break.
LG has a first class repair network, so if they do break... same as any other global PC manufacturer. Also, standard procedure is to buy at least one machine and put it on the shelf so if one fails... we have an replacement.
> Everything breaks.
Yep.
Thankfully New Jersey (I'm in California) consumer fraud laws kicked in and I was able to get a full refund for my refrigerator.
https://www.nj.gov/oag/newsreleases09/20090804-Samsung-Ameri...
Laptops: I either pay for HP's next business day support (they come to my home) or, for old unsupported models, I replace parts myself. As I wrote in another commend, I replaced this keyboard less than half an hour ago.