It's definitely an accelerating trend though, online search is getting so much worse and even fast food menus are insane now. You need to the app to see anything other than the most profitable combos in many cases.
They were really good when the kiosks were new, just like Google was.
I guess PMs hunting local revenue growth but macro loss by spamming upsell and making what you want hard to find is a common problem with these luser uncentric systems.
I’ve started keeping a log of every interesting article I find since I know I won’t be able to find it earlier.
I’m also seeing a trend where they try and answer question and will pull from any source. The answer often being wildly wrong.
Saw one of “people also ask” where the source was some dudes fanfiction so the suggested question and answer were complete non sense.