Ha! I have family members who were the bureaucrats who audited that paperwork your wife sent in. The situation is exactly the same on the government side. Over qualified people doing meaningless paperwork while politically connected upper managers make tons of money joining conference calls from the golf course. It's great at crushing the spirit of anybody who actually wants to accomplish whatever the organization's mission is.

And when the service being provided are also paid for by the government the taxpayers take it on both ends!

Edit: Is my comment unpopular because some people think I'm endorsing the status quo or because some people find this state of affairs inconvenient to their world view?