If Netflix could just take what they wanted, nobody would make anything but disposable reality TV.
You ask what this person should have done? Not sign up for other services. The other providers are better quality, but regresses on all the rest of the experience. Youtube TV is more than $60 a month. Disney+ great content, but an extremely narrow content offering ("few but ripe"). HBO lagged like crazy when the season finale of GOT came out. When the regular person you asked about spends money on these other services, it encourages them to grow. The content is great, but the bad-experience, price, and schism is what they will get in return. They are unknowingly demanding it.
Like you say, consumers want high quality content. That costs money to make, and when Netflix first started streaming, the cost of shows was subsidized by cable TV. Cable TV is declining or dead now, so who is going to pay for those shows?
Look at how Netflix's prices continue to rise, but their originals are mediocre for most people. Not signing up for other services would just encourage Netflix to keep doing that.
Until Netflix, TV production was funded by Networks paying for first run rights. The re-run/steam right were worthless unless you could get big re-run deals. So they got the rights for next to nothing and destroying the networks that paid for the content in the first place.
I agree that high quality costs something, but anyone familiar with modern media should be aware that the relation between cost and quality is not 1 to 1.
Red Notice would be an example, and interestingly enough, an argument against the idea that consumers want high quality content. Sometimes consumers just want content that will be exactly what they think it will be, no more and no less.
The real trick here is Amazon right now because the Prime subscription has other benefits - in my house we've kept that active because it makes ordering baby stuff much cheaper.
No vote no power.