Re:The UX of Paid Journalism
by simulate-me on Thursday May 05, 2022 @09:44AM
(#31273226)
When you enter into an agreement for services, it’s usually not sufficient to just stop paying. You may still be liable for the charges if you haven’t gone through the cancellation process you agreed to.
Re:The UX of Paid Journalism
by tinalumfoil on Thursday May 05, 2022 @10:04AM
(#31273482)
As a consumer it's not obvious to me I'm still liable for services after those services have been cut off, which is pretty much always what happens when the renewal fails. I'd imagine services like privacy.com and virtual credit cards wouldn't exist if companies were going after people like me.
Re:The UX of Paid Journalism
by hombre_fatal on Thursday May 05, 2022 @04:12PM
(#31277920)
NYT specifically force posts if you try to stop paying without canceling. https://support.privacy.com/hc/en-us/articles/360012288214-F...
Once pitfall is you should never attach a credit card to a service you do this with. Back when I was a student and I re-instated my Chegg subscription with a credit card to study for finals and they immediately back-charged me for the time in between. This was despite being pretty certain I also cancelled from their website, and 100% certain that they had cut off my service for that time period, otherwise I wouldn't have been prompted to renew my subscription.
After a long phone conversation I learned companies don't care about well-reasoned arguments, but they'll flinch at the first mention of a charge back.