Tell HN: My kid's school installed spyware and I can't remove it

Re:Tell HN: My kid's school installed spyware and I can't re... by donohoe on Monday April 04, 2022 @05:39PM (#30912291)

Have you tried to see if the Small Claims Court would work?

https://ag.state.il.us/consumers/smlclaims.html

Get the cost of the Chromebook, some money for your time, and then donate the Chromebook to the school since its deadweight at this point.

My guess is that no one from Dept. of ed will show up and you'll get a summary judgment.

[ Parent | on HN ]

Re:Tell HN: My kid's school installed spyware and I can't re... by steffanA on Monday April 04, 2022 @06:40PM (#30912916)

The Chromebook isn't ruined. Just do a factory reset and do not log into the school account.

I know it doesn't help the op's kids who needs the CB for school, but there is nothing being done that a factory reset can't fix.

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Re:Tell HN: My kid's school installed spyware and I can't re... by iso1631 on Tuesday April 05, 2022 @07:54AM (#30917837)

Looks like you read it the way I did originally -- that even a factory reset still leaves the GoGuardian software on the machine.

From the gist of comments of people more familiar with chromebooks than me, it actually looks like the factory reset does completely wipe the machine (as you'd expect from "factory reset") and there's no software installed that survives this process (other than the default chromebook stuff)

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Re:Tell HN: My kid's school installed spyware and I can't re... by mhb on Monday April 04, 2022 @06:26PM (#30912789)

Unless someone from HN is mediating, it seems pretty unlikely that there will be an award for the value of the computer in small claims court.

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Re:Tell HN: My kid's school installed spyware and I can't re... by MrWiffles on Monday April 04, 2022 @06:15PM (#30912674)

Good idea; IMO, probably the only way the OP is likely to get any "justice" (if you can call it that) here...

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