You’re placing a lot of faith on the company here, and in my experience people in companies will absolutely do things like what the author listed and thinking that they won’t is just naive.
I’ve personally experienced having a former boss who’s friends with your current boss and what that can do to your reputation.
spoiler alert: even in a situation where there wasn’t a lot of bad blood, it meant a perceptible negative change towards me.
The expected value of an exit interview -for you, the individual- is near-zero or possibly negative.
At the point of your exit interview, you're done with the company. You're no longer part of the team, you're no longer in the family. Your advice and feedback is that of someone who decided to jump ship.
I suppose if you're the absolute top performer at your company and they begged for you to stay, and the VP asked for one last chat to get your advice on how to fix the company... then sure, go for it. Otherwise, just hand over your badge and wish them all the best of luck.
Being able to give honest and constructive feedback is a skill that will grow your career more in the long run.
An exit interview is one of the safest times to practice that
I am not expecting anything to change, but I am going to do my best to make an impact as I leave for the benefit of the business and my coworkers.
> 1) Being true to yourself is worth more than any of his purported wins
'Leaving a job that doesn't suit you' is the part where you're being true to yourself; whatever you say in the exit interview usually doesn't have a material positive effect on one's own life except possibly the chance to get some closure if things have been really bad - in such situations, however, I would say there is a less than average chance of achieving even that, otherwise maybe it would have been possible to work things out without leaving.
> 2) Be your own merit, and don't rely on others for references or goodwill
So whose name should I write down when asked for a referee? My own? As the article said, later in your career this is much less of a concern but when starting out and being an unknown quantity, every sympathetic connection is more valuable because you don't have many.
> 3) If every exit interviewee states that the CEO is a dick, that can't be ignored. She won't lose her job, but it's not going to do her any favours either
Sure it can, it happens all the time. Dick CEO will either find ways to rationalise the bad feedback, outright ignore it, or else the feedback won't make it that far up the chain as the interviewer values their own job and the CEO is a dick.
> If you get in trouble for telling the truth, that's not a company you need to be at.
Right, but... we're talking about exit interviews; by definition you won't be staying there and derive little to no benefit by being fully open even if things do change. The author of the post wasn't necessarily advocating lying unless there was no other way, just being economical with the truth.
> Also important; don't be a dick. There's a difference between telling the truth to constructive ends, and being a whiny critical negative contrarian.
Sure, that's always good advice, but it doesn't require total honesty; bland empty replies work just as well and don't trigger the kind of fragile egos that so often seem to make their way up the food chain.
> whatever you say in the exit interview usually doesn't have a material positive effect on one's own life except possibly the chance to get some closure if things have been really bad
The material positive effect is the act of staying honest itself. It is psychologically damaging to do otherwise, or at least for me it was. If holding things back doesn't bother the person, then I have no argument.
> So whose name should I write down when asked for a referee? My own?
In a way. What I was getting at was that _later on in your career_, you will not need references if you're half decent. But yes, I did say that things are different when you're starting out, and you may have to play the game a little more.
Many other parts of the world value honor and honesty more. I'm from one of those parts. In this case, it's a prisoner's dilemma. Honesty doesn't benefit you, but if everyone's honest, it benefits everyone. Exit interview, it doesn't hurt too much either. It's a safe time to be honest.
Having been on the other side of the table, if your manager is professional -- and most managers are -- it's a numbers game. The odds of an exit interview having an impact are close to zero. It's one person's issue. That doesn't make it invalid -- if you have a 30 minute longer commute to the new office, hate the way we do performance evaluations, or want growth paths into product management, you've got a valid reason to leave.
If five people hate the new location, how we do performance reviews, or don't think they have good internal growth paths, I'll act on that.
I’m sure there are exceptions. You don’t want to go back to an office. The company wouldn’t support some initiative you were championing. But for the most part I’ll make it as proforma as I can.
Being true to yourself is not the same as saying what you think. I might think that my coworker is ugly, but I don't need to say it. I also might think that salary is too high. Not everything needs to be said.
> Be your own merit, and don't rely on others for references or goodwill
Sure, I'll try that next time when I'm looking for a job and they ask for references. I'm sure it will work out great!
By all means do what I do which is -- be honest so you can sleep at night knowing you tried to do the best for the company -- but don't always expect good outcomes.
That last point is the crux of why things don't always work out because, who decides whether you're being constructive or a whiny, critical, negative contrarian? Might it be the manager you're criticising? :)
I've had the 'it's the way you say it' thrown in my face before despite having said things a number of different ways each getting the same response. Manipulative, gaslighting managers absolutely thrive on those kind of blurry lines.
Often middle managers are playing an entirely different game than you are. They want to look like they're not only essential but the reason things turn out well. Some decide to adopt a meta of bashing down people who call any of that into question (an underling raising concerns might risk them taking credit rather the manager).
I've also had the bad luck of having a truly evil manager in the past who made sure to cause actual psychological harm to me and other ex-colleagues. I am glad you haven't experienced that but they do exist.
I guess the correct test for 'is it me?' is to assess what others think. If many independent employees are experiencing the same thing then it's probably real. If it's only you, then question whether maybe you're the cause.
> ... but don't always expect good outcomes
The good outcome is the physchological soundness of not playing the game. Saying things you don't believe in order to do what's expected has a negative pyschological impact on you. If it helps the company too, that's a nice bonus.
Also, most places I have worked will not allow management to give more than the dates you worked, and if they would re-hire you again in a job reference. They are too scared of lawsuits..
In that spirit of honesty: you really have no idea, and are extrapolating from a sample size of one. What feels good and righteous is not always what is most effective.
> 1) Being true to yourself is worth more than any of his purported wins
This advice is about being fully truthful with others. You can avoid exit interviews as a waste of your time, and still be "true to yourself."
> 2) Be your own merit, and don't rely on others for references or goodwill
You don't get a choice in whether employers use references, and in the he-said-she-said scenario, you lose against the candidate whose references weren't toxic. This is borderline "pull yourself up by the bootstraps" advice.
> If every exit interviewee states that the CEO is a dick, that can't be ignored.
It actually totally can. HR reports to the CEO, not the board. Bill Gross lasted 43 years at PIMCO, which is longer than your typical HR career. In fact, I'd almost bet "asshole" is a job requirement, based on stories we hear about CEOs. I've never personally encountered such a person professionally, but if you're leaving because they're an asshole, telling them that to someone who can make good on the classic "you'll never work in this town again" threat is doing yourself no favors.
> If you get in trouble for telling the truth, that's not a company you need to be at.
I feel like you don't understand what an exit interview is: it's somebody in HR interviewing you to protect themselves from lawsuits. They want to know if you are leaving due to harassment, or violence, etc. By the time you do an exit interview, you have already decided to leave the company, and unless the reason you are leaving has to do with illegal behavior, it's unreasonable to conflate the interview with HR changing anything.
Maybe for large enterprises there's a path somewhere regarding this. But in the smallish companies I've worked (350 or less people), the most the HR department doing the "exit interview" would be able to do is to tell the "Head of HR" about it, and then, what would the Head of HR do? She would tell her boss about it... and her boss (the CEO) will laugh it off.
An HR survey is usually a waste of time that will be a distilled into some pie chart. Genial, politically content free yakking. A sit down with a VP can potentially be a useful thing for you.
If your position is to speak your truth or whatever, it’s likely better to find a reason to blow it off. I’ve done those as the VP guy, and when you let me know the CEO is a tool 6 different years, everything you say has a “crank” filter applied.
4) If something is outside of you or your recipient's control, don't worry about it - complaining about it is at best gossip and at worst agitating
5) Part of your job is to help your managers make good decisions. Even if they made a bad decision, it's their responsibility and your job is over. No need to dwell on it.
A lot of people don't seem to know where the line is between being constructive and petulant. Or they are under the mistaken belief that complaining about things makes them seem intelligent or interesting.
I think you've reached enlightenment.
1) Being true to yourself is worth more than any of his purported wins
2) Be your own merit, and don't rely on others for references or goodwill
3) If every exit interviewee states that the CEO is a dick, that can't be ignored. She won't lose her job, but it's not going to do her any favours either
My counter-advice then, is:
Be honest every day, and do your work well. If you get in trouble for telling the truth, that's not a company you need to be at. I have yet to get into trouble for being honest, even when when it the truths were difficult to swallow, but of course it depends on where you are in your career.
Also important; don't be a dick. There's a difference between telling the truth to constructive ends, and being a whiny critical negative contrarian.
EDIT: For formatting