Right? I assume tech support lines will soon force customers through "turkstations"; you'll need to solve a few captchas or maybe resolve a few support tickets for others before someone does the same for you. In-browser coin mining while you hold and you don't come off hold until hitting the minimum is a "great" way to let people with better computers (and therefore are more likely better paying or better able to pay) jump the queue. Microtransaction to outsource jobs or offset cost of support is somewhere on the chain of next logical steps.