The scenario above was fictitious, but people need content removed all the time. Here's an article [1] from The Guardian about Pornhub being slow to remove revenge porn and CSAM. And in this thread you'll find a business owner trying to remove a bad faith review.

Yes, you'll need more staff depending on your business' impact on people's lives, regardless if they are "customers" or not. If you have so many complaints you can't pay enough people to deal with it, you should not be in business.

[1] https://www.theguardian.com/commentisfree/2020/dec/16/pornhu...

Let me see if I'm understanding this correctly. Giphy has the choice of one of two extremes: provide human customer support to everyone, or provide no customer support predicated on the idea that take down requests necessarily require human level support?

Aren't there laws in some jurisdictions requiring a company to provide and/or delete all data about a customer upon request? In which case there absolutely must be a way to contact someone, in order to facilitate this process.