Re:Tell HN: There needs to be a “right to speak with a human”
by lotsofpulp on Thursday March 24, 2022 @10:16AM
(#30790076)
> It's one reason why I'm in favor of nationalizing things or keeping things nationalized
I have a business in NJ where the state unemployment department has made an error. After hundreds of phone calls and multiple physical letters, we have received no response in over 16 months. The issue is still outstanding. Governments are no better than businesses in this matter.
You can call them the minute the offices open for a month straight, and get the same “high call volume, call back next business day” message.
The solution is to get a state politician’s ear who back channels their way into getting a government employee to take up the problem. But that is the same as getting a post to top of twitter/Reddit/hacker news and hoping a google employee decides to act.
I have a business in NJ where the state unemployment department has made an error. After hundreds of phone calls and multiple physical letters, we have received no response in over 16 months. The issue is still outstanding. Governments are no better than businesses in this matter.
You can call them the minute the offices open for a month straight, and get the same “high call volume, call back next business day” message.
The solution is to get a state politician’s ear who back channels their way into getting a government employee to take up the problem. But that is the same as getting a post to top of twitter/Reddit/hacker news and hoping a google employee decides to act.