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A comment on Spotify and Google Announce User Choice Billing. Parent comment

Re:Spotify and Google Announce User Choice Billing by nvahalik on Wednesday March 23, 2022 @06:31PM (#30784396)
It’s usually fairly simple though. You (as a dev) don’t have to front the cost for support folks to handle it.
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Re:Spotify and Google Announce User Choice Billing by madeofpalk on Wednesday March 23, 2022 @06:55PM (#30784627)
You still have to answer the emails and say "Sorry no I cannot refund you, go ask Apple" and have the customer not believe you.
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Re:Spotify and Google Announce User Choice Billing by nvahalik on Wednesday March 23, 2022 @09:01PM (#30785395)
Actually, on the flip side Apple customers have usually gone through this before already. It's usually the Google folks we have issues with.
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Re:Spotify and Google Announce User Choice Billing by lxgr on Wednesday March 23, 2022 @06:36PM (#30784450)
It's not a pleasant process for consumers at all, in my experience. I'm not a big fan of hanging around in awkward support chats or calls for things that can usually be resolved with an email.
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