News for hackers. Stuff that matters.

A comment on Spotify and Google Announce User Choice Billing. Parent comment

Re:Spotify and Google Announce User Choice Billing by forty on Wednesday March 23, 2022 @05:42PM (#30783833)
Last time I checked (admittedly a long time on Apple, as a developer, I couldn't refund and cancel a subscription for my customers. They have to go through Apple to do that. Not a great experience.
[ Parent | on HN ]
Re:Spotify and Google Announce User Choice Billing by nvahalik on Wednesday March 23, 2022 @06:31PM (#30784396)
It’s usually fairly simple though. You (as a dev) don’t have to front the cost for support folks to handle it.
[ Parent | on HN ]
Re:Spotify and Google Announce User Choice Billing by madeofpalk on Wednesday March 23, 2022 @06:55PM (#30784627)
You still have to answer the emails and say "Sorry no I cannot refund you, go ask Apple" and have the customer not believe you.
[ Parent | on HN ]
Re:Spotify and Google Announce User Choice Billing by nvahalik on Wednesday March 23, 2022 @09:01PM (#30785395)
Actually, on the flip side Apple customers have usually gone through this before already. It's usually the Google folks we have issues with.
[ Parent | on HN ]
Re:Spotify and Google Announce User Choice Billing by lxgr on Wednesday March 23, 2022 @06:36PM (#30784450)
It's not a pleasant process for consumers at all, in my experience. I'm not a big fan of hanging around in awkward support chats or calls for things that can usually be resolved with an email.
[ Parent | on HN ]
Re:Spotify and Google Announce User Choice Billing by nyuszika7h on Thursday March 24, 2022 @07:40AM (#30788498)
In my experience as a user in the EU Apple's refund process is pretty good, I've basically never had a refund refused with the "right of withdrawal" option. But I guess it can suck if Apple randomly decides to refuse the refund even if the developer would be willing to accept it, especially for non-EU users.
[ Parent | on HN ]