Re:Ask HN: Google has locked me out of the account
by jjcon on Tuesday March 22, 2022 @04:53PM
(#30771398)
In my case I had a recovery email set for my account and knew the password. I didn’t have any 2fA on but when I would try to log in Google just decided it didn’t recognize me and I needed phone verification - it wouldn’t use my recovery email. I had lost access to the number they were trying to use so I am forever locked out. I’d even get attempted login prevented emails at my recovery email.
Re:Ask HN: Google has locked me out of the account
by throwntoday on Tuesday March 22, 2022 @05:08PM
(#30771572)
Similar experience with one of my accounts and it seemed totally absurd that me giving them a phone number that has never been used for the account somehow verifies that I am the owner. It's clearly an attempt to extract more data from a desparate user.
Re:Ask HN: Google has locked me out of the account
by DoingIsLearning on Tuesday March 22, 2022 @04:55PM
(#30771415)
> In my case I had a recovery email set for my account and knew the password.
Same here, the only thing I did wrong was use Linux + Firefox + change country
edit: it was a great lesson though got me out of google products after that, everything bar Android itself and very rare niche searches (hoping linux phones get good enough for daily drivers)
Re:Ask HN: Google has locked me out of the account
by Ruthalas on Tuesday March 22, 2022 @06:11PM
(#30772249)
Just to chime in, Google will happily ignore your recovery email if your fingerprint has changed significantly. This happened the last time I moved, and it's very irritating.
Re:Ask HN: Google has locked me out of the account
by croutonwagon on Tuesday March 22, 2022 @08:02PM
(#30773218)
As an aside. I have made it a point to simply login to my google sock puppet accounts annually from my desired location simply to avoid these such lockouts.
Their primary denominator seems to be ISP. I also use a linode instance for many as wel. Gives me two locations.
Disclaimer: I don’t think anyone can really speak to the google ai, decision making process. But I do know at least one appeal has silently been allowed in my case.
Re:Ask HN: Google has locked me out of the account
by nitn on Tuesday March 22, 2022 @04:50PM
(#30771363)
I actually have no reason to be stuck here because all these years, I was easily able to reset the password by verifying with a code on my phone number. It does send a code now as well, but then it's asking me to also verify the code being sent to the same email.
I feel bad for this person because it’s a horrible place to be stuck in, but even if Google had great customer support allowing people to reset passwords over chat / phone would be ripe for abuse