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Re:Audiblegate by HWR_14 on Thursday February 17, 2022 @08:16AM (#30372702)
Amazon has a worked hard to develop a reputation of being pro-consumer. And yes they will eat consumer facing errors. I have not heard the same reputation made about vendors, and in fact I've heard quite a few horror story rumors about how they treat vendors. And these complaints (vague as they are) seem to focus on Amazon passing the cost of their customer obsession to their vendors.

But yes, I expect if Amazon accidentally sold me an item for 1% of its actual value due to a typo they will honor it. I expect if they send me the wrong item they'll make it right. As a consumer, I'm not worried about them fixing any errors in their favor and ignoring any errors in my favor.

I just don't expect them to treat their vendors the same way.

Re:Audiblegate by ldng on Thursday February 17, 2022 @08:24AM (#30372767)
Well, in some countries they're legally bound to anyway.
Re:Audiblegate by HWR_14 on Thursday February 17, 2022 @08:29AM (#30372807)
Oh, I expect them to obey laws. And I certainly don't automatically believe that they are screwing over vendors in the same way I'll automatically believe claims of them going out of their way for customers. I was mostly pointing out that how they treat customers is not necessarily related to how they treat vendors.