Re:Phone is still the best way to order pizza
by fragmede on Sunday January 30, 2022 @09:10AM
(#30137320)
That's just calling a VoIP line so the caller ID comes up on a computer and loads the relevant entry from the CRM including order history, run by an experienced user.
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Re:Phone is still the best way to order pizza
by macksd on Sunday January 30, 2022 @09:15AM
(#30137363)
You say "just" because the technology for doing this isn't novel. It doesn't feel like it's "just" anything when so few businesses bother to even put that much effort towards a good customer experience.
Re:Phone is still the best way to order pizza
by acdha on Sunday January 30, 2022 @09:13AM
(#30137351)
“Just” probably isn’t the right word: the tools have become easier but it still takes care to integrate all of the pieces to a smooth user experience. For example, no financial institution I’ve ever used has managed to link things that well despite orders of magnitude greater budget.
Re:Phone is still the best way to order pizza
by tjoff on Sunday January 30, 2022 @09:19AM
(#30137400)
>.[..] despite orders of magnitude greater budget.
That's likely to be the problem. Also, a financial institution has vastly more complex interactions than "same as last time?"
Re:Phone is still the best way to order pizza
by acdha on Sunday January 30, 2022 @10:02AM
(#30137758)
Sure, but they can’t even pass my phone or account number around. I’m not saying that the two businesses are comparable in complexity, only that nothing easy happens without someone behind the scenes working on the user experience.
Re:Phone is still the best way to order pizza
by xeromal on Sunday January 30, 2022 @01:26PM
(#30139664)
For a pizza user, you can already build such a system yourself quite trivially by getting an FTP account, mounting it locally with curlftpfs, and then using SVN or CVS on the mounted filesystem. From Windows or Mac, this FTP account could be accessed through built-in software.