Agree. Compare the process for renewing your passport with the experience of logging into My eBay. Gov.uk is something the UK can be really proud of.
Agreed. I was delighted that my passport renewal process from first applying all the way to getting my new valid passport was about 12 days. The UK government's digital services is honestly a big factor in keeping me a UK resident
As someone now experiencing Spanish gov systems after getting used to gov.uk - 100% yes. They’re actually really quite good.
Yeah the British government's IT projects have a bad reputation but credit where credit's due gov.uk is really good in my opinion. I remember reading (probably here) that it was designed with a philosophy of 'our users don't have a choice but to use our software, so we must make it as un-infuriating as possible'.
In my experience gov.uk has been vastly superior compared to other websites for a long time. Gov.uk seems to be more consistent with everything than most company websites are.