I moved to Bitwarden from Lastpass last year. Ironically I remember needing some premium feature, and having issues subscribing to premium. Support was 0/10, and made me move to Bitwarden, but I was really happy with Lastpass. Feature I miss today is security checkup.

Glad it wasn't just me. I was trying to get a repeatable issue with a particular site resolved, and support was beyond useless, i.e. unresponsive for up to two weeks, repeating the same scripted BS they had sent me previously, etc. Despite my pleading I was never able to get to a level 2 where someone could actually look at my problem.

Support USED to be great, ~2-3 years ago when I first signed up. I noticed around a year ago when I made a support request that it went way downhill. I get the impression that they outsourced it to India.

I like Lastpass, but I have one major complaint.

(This could be a limitation of the browser)

When I have to enter my master password into the browser, I'm left with the Lastpass tab focused instead of the site that I'm trying to log into. Although this is annoying for me, it's probably a major obstacle for people who aren't very good at computers.