It’s not enough for all the individuals in the company to think or want to do things a certain way. Leadership has to be very intentional about making sure decision making and priority setting come out that way on balance.
What I found nice about FreshWorks is the leadership is aligned (or at least says they are) with that goal.
Why is this not a visible metric for the buyers?
And christ I despise Moodle, too: the developer experience working with that back in the early 2010s was horrific.
I'm scarred from working with/on LMSes at this point. SCORM gives me nightmares.
I suppose that halving productivity won't go unnoticed. Why smaller wins like 10% don't matter to them?
Believe it or not, Silicon Valley BigCos are much better at seeing that this matters, and building custom stuff for their employees when necessary. It's not a coincidence that about half of the top 10 companies in the US by market cap are from SV.
From a traditional perspective, Google and Facebook are "just" advertising firms if you see where their revenue comes from; but they have historically done things that go counter to the traditional cubicle farm company like allowing employees more freedom about what to work on, putting in bright colors and such. These things have an effect on productivity, it's just harder to demonstrate a direct relation.
Think of it as an army - infantry may be visible on the ground, but no matter how awesome an individual infantry person is, their transport folks, logistics folks, planning folks, etc. have a far more important role in winning the war. And everyone has to be effective, or that war won’t be won.
https://www.bls.gov/opub/mlr/2021/article/the-us-productivit...
Perhaps if the halving was instantaneous. Over any substantial period of time? I have my doubts.
Netsuite is so terrible it boggles the mind.
There's an argument to be made that great systems can't be misconfigured, but the "everything and the kitchen sink" attitudes most of these business back-end systems are built with isn't really conducive to opinionated expertise driving product design.
I'm not a big fan of Salesforce in general (did they add, uh, XREF support in validators yet? Sorry, I'm forgetting the terms) but I do think it gets a bad rap mainly because a bunch of non-technical people are often tasked with setting it up and there's no discipline in it's configuration or use. It can be made to work reasonably well, but it rarely gets to that point.
It’s good to see freshworks use a different approach and succeed with it, I wish them the best.
P.S: I’ve used Zendesk a lot and it ranks among the worst tools I’ve used (a few rungs above JIRA). I hope I get to use Freshworks equivalent at some point.