Re:DoorDash will require all employees to deliver goods
by wizardofmysore on Friday December 24, 2021 @11:01PM
(#29680273)
My company in South East Asia has been doing this for years now, we are in ride hailing and food delivery business among others.
Why is it important?
It drives empathy. Testing in non-production environment can tell that the feature is working as expected but it can't tell what the delivery person goes through or what the customer experience is like.
Our policy is not one trip but one day of doing this.
Overall it drivers a deeper appreciation towards deliver agents.
Re:DoorDash will require all employees to deliver goods
by justinclift on Saturday December 25, 2021 @12:02AM
(#29680590)
> Our policy is not one trip but one day of doing this.
That sounds much more effective. :)
Re:DoorDash will require all employees to deliver goods
by kyawzazaw on Saturday December 25, 2021 @12:20AM
(#29680690)
It will be fine. They have immigration lawyers.
Re:DoorDash will require all employees to deliver goods
by d0gbread on Friday December 24, 2021 @10:47PM
(#29680201)
Testing like CX, not testing like QA.
Re:DoorDash will require all employees to deliver goods
by joshuamorton on Friday December 24, 2021 @10:57PM
(#29680255)
"dogfooding" is often the term used for this type of experiencing.
"Building strong relationships with the rest of your team" may be a bit of a stretch since you're not doing a delivery with the rest of your team... you do it by yourself.
I'm not accusing DoorDash of acting in bad faith here. I'm concerned that this decision could unexpectedly put a portion of their employees in murky territory