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A comment on Ask HN: How to get the attention of a human at Meta/FB?. Parent comment

Re:Ask HN: How to get the attention of a human at Meta/FB? by mellosouls on Monday December 13, 2021 @10:29AM (#29540420)
I agree with this, but

a) such a requirement should be clearly documented - is it? A reference would be useful.

b) there is still the issue (raised repeatedly on here) of the lack of ability to contact human beings when things go wrong.

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Re:Ask HN: How to get the attention of a human at Meta/FB? by julianilson on Monday December 13, 2021 @11:13AM (#29540900)
Exactly! Especially when they explicitly tell you that they'll get back to you by the end of the next business day, and then NEVER do.
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Re:Ask HN: How to get the attention of a human at Meta/FB? by RobRivera on Monday December 13, 2021 @01:21PM (#29542545)
re: b) - I think thats a feature not a bug
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