Re:FAQs: Why we don’t have them (2013)
by avianlyric on Tuesday December 07, 2021 @07:18AM
(#29471607)
Don’t know about you, but use this thing called Google, does a really good job of landing me on the correct .gov.uk page almost every time, because the content of those pages is clear and simple enough that you can easily Google what you need.
No duplication, no stupid FAQs that link to thing i actually want. Just one page with the right content at the top of the Google search results.
The fact that people may not know which is the relevant site is why https://gov.uk/ exists.
Also looking at FAQ and PAA data does give insight into searches that your not providing information to your users - which you can quickly solve by adding FAQ's
Just blindly assuming that users will automatically know to go direct to the relevant .gov site is typical Civil Service Arrogance.