I owned a 2016 Model X, and I got the dreaded half-shaft shudder after only 5k miles. When I took it in to the SC for evaluation, the tech driving the car blurted, "Oh yeah, there it is! This happens with all the Model Xs" when moderately accelerating uphill and the car shuddered quite a bit.
Fast-forward 20 minutes, I'm sitting at the desk with the SC rep, and they say, "Yes there was a shudder, but that's normal." That was the 11th -- and final -- issue I had with that car. I traded it in for a Jaguar I-PACE shortly after and never looked back.
Your behavior changed when you got an iPhone and you moved on with your life. Same thing here.
But even if range really isn't a problem, a PHEV makes more sense to me because they are cheaper and make better use of our limited battery supply. A PHEV with 50 miles range will be just about as efficient as a BEV for the vast majority of driving, but it gets by with a much smaller battery pack. We have the battery supply to make nearly every new car a PHEV, but we could only make a small fraction of them BEVs.
TL;DR less range anxiety, more "getting stranded because of unreliable chargers" anxiety
PS: I should add, having 3 small-ish children is definitely the major factor here, were I alone I couldn't care less that I had to wait a few hours for trickle charging, might as well get some work done
PPS: speaking of glitches, the Q4 e-tron lane keep assist is incredibly panicky and has constant mini freakouts whenever something strange happens to the road (e.g. lanes splitting on the motorway, passing parked cars on narrow roads, etc.) -- thankfully it's just annoying (slight jerk and vibration of the steering wheel) and not actually dangerous
I've owned (well, leased) two EVs. Range was definitely something to be closely monitored at all times and trips planned around it, which I classify as an "issue" since I had to worry about it so much.
I have a 2017 Model X that I bought new. The EV part is great, its everything else that sucks. Since I've had it, I've taken it for service for the following:
o Arrived w/o Tow pkg (Tesla "forgot" it, was installed via service center appt)
o falcon wing doors improperly adjusted, leading to wind noise and water intrusion
o Loud wind noise and fogging passenger side windows: Due to improperly installed "triangle" window on passenger door
o Worn half shafts caused shudder under acceleration, replaced at ~20k miles
o fogging drivers side A pillar camera after rain, leading to "navigate on autopilot unavailable"
o Drove in "low" mode to preserve half shafts, caused excessive tire wear. Wore inner rear tires down to a puncture around 30k miles. Replaced tires and had car re-aligned to run in "low" mode.
o Half shafts replaced again at 38k miles
o Upper control arms shot around 39k miles, car just out of warranty, and Tesla initially wanted $1k to fix, but eventually fixed for free after I complained.
All in all, I'm thinking to get a different car since I need a car that works. I don't want a non-Tesla EV since the charging options for non-Tesla EVs suck. I'm currently looking at PHEVs. Ironically, I'll probably unload the Tesla for another EV only if/when Tesla opens superchargers up to other EVs.
How much of a loss would you take if you sold your Model X right now? They are not very available new, so I assume you would not loose too much money. Mine has actually gained a bit in value over the last 18 months or so..