Re:The ‘Zelle fraud’ scam: how it works, how to fight back
by tlogan on Saturday November 20, 2021 @12:01AM
(#29285699)
What is the name of the bank?
Re:The ‘Zelle fraud’ scam: how it works, how to fight back
by albedoa on Saturday November 20, 2021 @12:13AM
(#29285760)
I've been called by Chase and at least one other for fraud alerts. If I recall correctly, the Chase message instructed me to call back using the number on my credit card.
It is not correct that banks will never call you in the US.
Re:The ‘Zelle fraud’ scam: how it works, how to fight back
by mcny on Saturday November 20, 2021 @12:35AM
(#29285836)
However, a bank should not ask you to verify your identity when they call you. This is the missing piece. If anyone calls me, I should not give them any information they don't already have. If they are the fraud department, they already know everything.
When I initiated a wire transfer, my bank did call me to confirm it.
What's worse, when I called back, I didn't reach the same department and it took half an hour to sort it through.
It was all legit, but was indistinguishable from a scam attempt.