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Re:Office 2000 is good to go by bluedino on Tuesday November 16, 2021 @10:36AM (#29241680)
A big part of this is mentioned in the article:

> The biggest competition for Office 2000 was . . . Office 97.

> We were so heads down finishing Office 2000 that we didn’t realize how well received, and how good, Office 97 was.

They had to keep introducing new shit to get people to upgrade. If your feature was the hot new feature, you got promoted. So everyone wanted to get their pet feature in, and the users lost.

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