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A comment on Southwest operational meltdown as hundreds of flights canceled or delayed. Parent comment

Re:Southwest operational meltdown as hundreds of flights can... by nradov on Monday October 11, 2021 @10:40AM (#28828848)
That's why large enterprises typically use something like a balanced scorecard instead of individual KPIs.

https://hbr.org/1992/01/the-balanced-scorecard-measures-that...

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