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A comment on Southwest operational meltdown as hundreds of flights canceled or delayed. Parent comment

Re:Southwest operational meltdown as hundreds of flights can... by Zigurd on Monday October 11, 2021 @10:21AM (#28828628)
I have never seen a KPI that is sophisticated enough to not get gamed and not create perverse incentives.
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Re:Southwest operational meltdown as hundreds of flights can... by nradov on Monday October 11, 2021 @10:40AM (#28828848)
That's why large enterprises typically use something like a balanced scorecard instead of individual KPIs.

https://hbr.org/1992/01/the-balanced-scorecard-measures-that...

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Re:Southwest operational meltdown as hundreds of flights can... by hef19898 on Monday October 11, 2021 @10:35AM (#28828790)
Single KPIs definitely not. Good system come close enough, more often then not I think the issue is the culture that prioritizes one KPI over all others. Or one department's priority.
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