News for hackers. Stuff that matters.

A comment on More details about the October 4 outage. Parent comment

Re:More details about the October 4 outage by ethbr0 on Tuesday October 05, 2021 @05:14PM (#28765709)
I think of this is terms of empathy: every engineer should be able to provide a quick and accurate answer to "What do our customers want? And how do they use our product?"

I'm not talking esoterica, but at least a first approximation.

[ Parent | on HN ]
Re:More details about the October 4 outage by yaknh on Tuesday October 05, 2021 @10:37PM (#28768535)
Why? Like we all are customers as well as an employee.
[ Parent | on HN ]
Re:More details about the October 4 outage by ativzzz on Wednesday October 06, 2021 @12:42AM (#28769279)
Because we as engineers create software for our customers, and if you don't understand who your customers are how can you create software that actually suits their needs?

Very rarely are we our own customers

[ Parent | on HN ]
Re:More details about the October 4 outage by fragmede on Wednesday October 06, 2021 @05:35AM (#28770986)
I would argue that SREs are consistently our own customers in a way unique to SRE.
[ Parent | on HN ]
Re:More details about the October 4 outage by ethbr0 on Wednesday October 06, 2021 @10:29AM (#28773602)
Ironic, as measurability came up in another comment thread I'm in.

I'd say from a technical perspective SREs are, but there's a potential (depends on product) gap between their technical goals and user goals.

e.g. What does "p95 latency is spiking" actually mean to the end user?

[ Parent | on HN ]