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A comment on As a solo developer, I decided to offer phone support (2017). Parent comment

Re:As a solo developer, I decided to offer phone support (2017) by Lammy on Monday September 20, 2021 @05:52PM (#28599470)
>Also there's the 30 minutes waiting music that repeats every 1 minute a cheerful recording of someone saying "your call is important to us"

Even these manage to be dehumanizing to the employees some times. W*lgreen's has one that interrupts every minute to say "our staff is busy answering other calls", and the singular "our staff is" annoys me every time, like they view the front-line humans as just a possession to be exploited for every possible cent. Human Resources, if you will.

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Re:As a solo developer, I decided to offer phone support (2017) by mmahemoff on Tuesday September 21, 2021 @12:42AM (#28602099)
I don't care what kind of nonsense their recording says, what bothers me about this is they are stopping the music every minute! Can't get any work done while they make you wait half an hour.
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