Re:Mistakes I've Made in AWS
by tsss on Saturday September 11, 2021 @07:19AM
(#28491011)
Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund. They will give out credits for their platform but that won't help you much as a private individual who just lost hundreds of dollars.
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| on HN ]
Re:Mistakes I've Made in AWS
by nucleardog on Saturday September 11, 2021 @01:54PM
(#28494100)
> Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund.
I've gotten refunds about a half a dozen times now. Every time I've asked. One was for over a hundred thousand dollars.
I've never paid for support, I have no contacts within the company (like are often necessary at places like Google), I literally just put in a support ticket asking for a refund and got a refund.
They usually require some documentation/explanation of how you're going to avoid making the same mistake again (which is fair), but otherwise have been very cooperative.
They always refund mistakes, of private individuals or companies.
Re:Mistakes I've Made in AWS
by isbvhodnvemrwvn on Saturday September 11, 2021 @01:17PM
(#28493737)
The first ones anyway. After that, not really.
That’s kind of a meme in HN and Reddit: there were a few public occasions where users were refunded and people now just assume AWS will also refund for every instance.
Re:Mistakes I've Made in AWS
by scrollaway on Saturday September 11, 2021 @07:43AM
(#28491137)
I've never had a refund request rejected myself, and I've made multiple mistakes over multiple accounts. Even things such as "Hey, I forgot to turn off this ec2, i wanted to destroy it, any chance for a refund?"