Ask HN: What to charge for support SLA for one-person SaaS

Re:Ask HN: What to charge for support SLA for one-person SaaS by codegeek on Wednesday September 01, 2021 @09:03AM (#28379306)

30 mins SLA for 1 customer means you are almost working for them exclusively if you are 1 man team. So they better be paying six figures or it is a no deal. Are they paying six figures ? Unless you have a support team, don't do SLAs especially that short of a window.

If you really want this business but don't want to hire a support team member, negotiate a different SLA which is not 30 mins. More like 24 hours. But then I don't know how mission critical this app is for the customer.

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Re:Ask HN: What to charge for support SLA for one-person SaaS by orkj on Wednesday September 01, 2021 @09:29AM (#28379545)

Thanks. They are not paying six figures, no :D

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Re:Ask HN: What to charge for support SLA for one-person SaaS by The_DaveG on Wednesday September 01, 2021 @07:32PM (#28386876)

If they are not paying six figures, they can’t or won’t afford a 30 min response time and are probably trying to see how far they can push you.

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