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Re:A bike parts company ditched Amazon to support indie shop... by mulmen on Monday August 23, 2021 @07:26PM (#28283358)
Specialized earned a life-long customer in me when they replaced the frame on my 3 year old Allez Sport with an Allez Elite frameset.

Admittedly this was 15 years ago but still, never had a bad experience with them.

Re:A bike parts company ditched Amazon to support indie shop... by _Wintermute on Tuesday August 24, 2021 @11:29AM (#28290142)
I was told the chainstay of a Specialized Enduro was not covered under their 5 year frame warranty, as they class it as a suspension component, despite even their technical description listing it as part of the frame.
Re:A bike parts company ditched Amazon to support indie shop... by mulmen on Tuesday August 24, 2021 @02:32PM (#28292976)
Yeah. Pretty frustrating. I’ve had similar experiences with other companies. It’s unfortunate the experiences aren’t more uniform.
Re:A bike parts company ditched Amazon to support indie shop... by walrus01 on Monday August 23, 2021 @07:55PM (#28283563)
Trek replaced a hardtail xc mtb frame that cracked at the bottom bracket/chainstay interface with the next model up in the series. Was quite a painless process with the dealer.