You didn't read his comment. I'll simplify it for you: you have no idea whether Airbnb has done the right thing by this customer, but you seem to have no trouble telling everyone how simple this issue is to dispose of.
Has Airbnb even claimed to have actually done anything? I've seen empty words and no action or even claim of action. Have I missed something?
The full story is pretty irrelevant. What we have is clearly sufficient to know that Airbnb doesn't have a clue how to handle this, either with regard to the particular customer, or the wider PR disaster.
There's a very obvious solution: Airbnb need to do the right thing. Right now. Publicly and privately.
It's really not hard. Whatever they've done wrong in the past few weeks, they can make right pretty quickly, and the conversation will shift just as quickly.
Until then? All public evidence indicates they're still doing the wrong thing. Really, what do you expect? This is an issue of basic human empathy, and the apparent lack thereof. Business issues have been very much a secondary concern in all discussions about this.