Re:How The Hell Is This My Fault?
by tptacek on Saturday July 30, 2011 @07:47PM
(#2827123)
You didn't read his comment. I'll simplify it for you: you have no idea whether Airbnb has done the right thing by this customer, but you seem to have no trouble telling everyone how simple this issue is to dispose of.
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Has Airbnb even claimed to have actually done anything? I've seen empty words and no action or even claim of action. Have I missed something?
The full story is pretty irrelevant. What we have is clearly sufficient to know that Airbnb doesn't have a clue how to handle this, either with regard to the particular customer, or the wider PR disaster.