Apparently, complaining to Amazon didn't solve the problem.
Amazon has different tiers of support. My understanding (from a few years ago, after being very persistent on an issue), is that their chat support people are relatively dis-empowered compared to their phone support people. So it's totally possible that one support channel could solve this problem, and other ones can't.
And if that's the case, the fault is totally Amazon's: no customer should have to understand their bureaucracy to that level of detail to get their issue resolved.
Is there some reason the seller needs to have the buyer's contact info?
I have the same question, except I'll narrow the scope a little bit. In case the order is fulfilled by Amazon.com (FBA), is there any reason for the seller to have the buyer's contact or shipping information?
I know the seller has my information because I have a similar experience to TylerRobinson, except my gift card was only USD 5:
> The situation with Amazon reviews has become unbelievable. I recently purchased a $20 item with around 30,000 reviews, overwhelmingly positive. $20 was a reasonable market price for this item from any retailer.
> There was a card inside the box from the seller saying they’d send me a $15 gift card for posting a 5-star review and then forwarding them proof I had posted it to some gmail account. I followed the instructions, and like clockwork got $15 back on Amazon.
Amazon wants to say the seller sold it (unless it was a vendor sale "sold and fulfilled by Amazon.com").
They did release this info up to about 2y ago.
Sellers are obtaining this through black hat methods.
Dealing with Amazon, as a seller, can be a terrible experience. Using their full-fillment service more so. They don't check returns so the next customer night get only part of a product, or in lots of cases a bogus product when a buyer fills the box with other cheap junk.
With DPD it's certainly down to the individual driver because they're calling on their own phone ( many just wont because of thst).
> "If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account."
What is the purpose of telling somebody to do exactly what they just told you they already did, and insisting that it will work when they just told you it didn't? Your comment is tantamount to gaslighting.
The thing with Amazon is that it's super fragmented and you have to complain through the correct channels. After six years I'm still struggling to navigate at times.
General Customer service team members' KPIs are to just close tickets, that's all they care about.
Go to the Product page and click "“Report Abuse”" on the reviews.
Or email the support team and ask them to escalate the ticket to Seller Performance.
Also complain to [email protected]
Around 10% of items I’ve ordered have been either fakes of name brands, didn’t match the photos, or had a seller review scam thing going. It’s not an outlier, it’s standard.
That's a bit strong. People can have different experiences, amazon might treat different groups differently, etc
Apt username: https://en.wikipedia.org/wiki/Antipodes
> In geography, the antipode (/ˈæntɪˌpoʊd/ or /ænˈtɪpədiː/) of any spot on Earth is the point on Earth's surface diametrically opposite to it.
It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this.
If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account.
Alternatively you can threaten to report them to Amazon for this and they will go away.