Have you tried talking to them? - Shocking new technique for resolving arguments

Posted by destraynor on Monday July 25, 2011 @11:20AM
from the contrast.ie dept.

http://contrast.ie/blog/have-you-tried-talking-to-them/

( 3 comments | 16 points | on HN )

Re:Have you tried talking to them? - Shocking new technique ... by mrclark411 on Monday July 25, 2011 @12:06PM (#2803161)

I'm thinking a combination of Twitter and Intercom should work great. Use Twitter to make a quick plug "New feature: Turbo Widget 2.0" and then make a more involved pitch using intercom.

My problem right now is that I have my user's email, but probably only 10% have signed up to follow our Twitter account.

Email still rules... Ideas?

[ Parent | on HN ]

Re:Have you tried talking to them? - Shocking new technique ... by declancostello on Monday July 25, 2011 @11:53AM (#2803089)

I hate when I get email newsletters from do-not-reply addresses.

If I have a question or suggestion based on what I just received I'd like to be able to just hit reply and let them know.

I'm happy to get genuine ( non-automated ) questions from sites but don't make me jump through hoops to give my answers.

[ Parent | on HN ]

Re:Have you tried talking to them? - Shocking new technique ... by jfine on Monday July 25, 2011 @02:02PM (#2803751)

We include our real email address from a real person for just that reason. Only problem is we get a LOT of out of the office messages etc. We have gotten better at filtering them out though.

[ Parent | on HN ]