destraynor

Agree - and for once not by a VC who's basically creating a thirst trap for startups

100% there's definitely trade-offs here

100 times this. The hardware is great. The software sucks.

I literally can't believe in 2024 it's still not straight forward to "send a blog post from my phone to my remarkable" without some mangling happening along the way. It was genuinely jawdropping for me, I ended up contacting an employee on LinkedIn to confirm that this wasn't a well supported workflow

Congrats on the launch, and thanks for using Intercom (co-founder here)

Thanks for featuring Intercom in your site :-)

I wrote about how we did it at Intercom here: https://www.intercom.com/blog/how-intercom-got-our-first-cus...

In short it was a combination of individual customer outreach our CTO jumped on Skype (yes Skype) to help with installing, I did handholding through onboarding, I ran "webinars" to like 4 people, or less. Everything was just tiny tiny steps.

I think we addressed this specifically when I spoke about Bloom's taxonomy.

every b2c app needed a native app (two actually)

every web only consumer product basically died

what is true is that b2b products didn't need them, or needed them as "companion apps", not full replacements.

Flickr → Instagram (Had FB not bought Insta, it could have been Facebook to Insta too) Plenty of Fish → Tindr

I absolutely love it, well done!

Congrats Paras!

Ah! I know the castle well. Totally worth claiming: http://www.fingaldublin.ie/interior-pages/activities-attract...

Hey folks, Author of that post (but not the story contained in it) here.

Jerry Weinberg published that story in a book titled The Secrets of Consulting. It's a very good book though, going by the comments here, many of you won't like it (or have never consulted).

I published this piece ~7 years ago I'd say, it popped up today as Jerry died sadly a couple of days ago (a real loss, if this style of article isn't for you, you might enjoy The Psychology of Computer Programming[1]).

Anyways, just wanted to give context here amongst the criticisms.

[1] https://www.amazon.com/Psychology-Computer-Programming-Silve...

Hey SimonsWords82 - Des here. Just wanted to say, I love this article, but it's not by me.

It's a story from Gerry Weinberg's "The Secrets of Consulting". Gerry is an exceptional writer, who sadly passed away 2 days ago.

We launched Intercom right here on HN and while I wouldn't say "the rest is history", I'm sure most folks here know the rest.

Fun fact here was our first post on it: https://news.ycombinator.com/item?id=2718354

Intercom | Product Engineers & Engineering Managers | San Francisco | Full time

Our mission is to make internet business personal. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Today we have 20,000 businesses using Intercom to have over 400 million conversations every month, you've probably seen us on many sites you visit :)

Product Engineer, SF -- http://grnh.se/4vldoi1

Engineering Manager, SF -- http://grnh.se/xpq0ag1

Senior Product Designer, SF -- http://grnh.se/87f0vu1

What about design?

It's interesting, that kinda proves that you both have chosen good opinionated principles!

Intercom | San Francisco and Dublin (IE) | Full Time | Onsite | Visa

https://www.intercom.io/careers

We’re looking for big thinkers with small egos to join our vision to change how businesses communicate with their customers. Our team brings together expertise across product, design, engineering, sales, and marketing from top tier companies including Google, Facebook, Amazon, Apple, Box, Zendesk, and Atlassian.

We’re looking for Engineers in all areas, in both our Dublin and San Francisco offices.

If you're considering applying, have a read of how we hire: https://blog.intercom.io/how-we-hire-engineers-part-1/

Intercom (http://intercom.io/careers)

We are hiring designers, developers, sales, and marketing folks in both San Francisco and Dublin (Ireland). We are happy to relocate you to either office.

Current HN-worthy roles include: - Application Security Engineer - Lead Software Engineer, Product - Mobile Engineer, Product - Software Engineer, Product - Software Engineer, Growth - Software Engineer, Performance & Scalability - Product Designer, Growth - Senior Product Designer - Senior Product Manager - Senior Product Researcher - Senior Visual Designer