Great feedback. In our workflow, as soon as a task request is submitted via the app, the customer (immigrant) is matched with a vendor back home. The customer will know by name which vendor they are matched with and can even collaborate with the vendor through a messaging feature. If the customer wants more info they can view vendor details and bio within the app also.

In your point #5, not sure exactly what you are asking but in our app you pay directly through the app using a credit card - payment verification is done through the payment gateway provider.